cesa logo

Commercial Education Society of Australia

SYLLABUS FOR STUDENT-GRADE EXAMINATIONS IN
COMMUNICATION

Issued 2011

The Society offers assessments in this area at two levels. They are:

Assessment at each level will be based on the potential of the documents produced to be used in a business context.

English Language Fundamentals is an examination at an elementary level. its purpose is to help students develop underpinning skills, which will be required for attempts at the other Communication papers covered by the national training package. Communication Structure tests elementary knowledge of the principles of English grammar and the use of plain English in written communication to convey clear meaning in an appropriate tone. The type of correspondence to be produced will be specified.

Communication Applications 3 will test ability to apply the principles of effective communication in the English language.

Tasks will include writing business documents and a range of documents suitable for use in a business context. This assessment may require candidates to use more complex grammatical structures and detailed principles of plain English writing than is expected at Level 2. Candidates will also be expected to prepare more complex letters and memorandums, requiring decision-making and problem-solving within a case study format.

Candidates may use an English language dictionary, a calendar and a calculator in attempting all papers. Candidates' answers at all levels may be handwritten or produced by keyboarding. Candidates using a computer and word processing software must have an individual workstation, computer and access to a printer and appropriate manuals.

ENGLISH LANGUAGE FUNDAMENTALS

Timed allowed: 1 hour plus 10 minutes for reading.

Recommended preparation: Literacy skills and ability to write the English language.

This is a CESA special-design examination. It was added to the syllabus to meet a need apparent in papers submitted for assessment by some candidates attempting other Communication examinations, and most other subjects offered by CESA. The purpose of the examination is to encourage the development of underpinning skills that will be required for attempts at higher level examinations. The examination will be limited to writing and correcting simple English sentences, punctuating and spelling words frequently used in business.

COMMUNICATION STRUCTURES 2

Time allowed: 1 hour 30 minutes plus 10 minutes for reading

Recommended preparation: Literacy skills to identify work requirements and practice in drafting written information in relevant business documents and English Language Fundamentals.

COMPETENCIES TO BE ASSESSED IN COMMUNICATION STRUCTURES 2:
from the Business Services Training Package BSB07
BSBCMM101A — Apply basic communication skills
BSBCMM201A — Communicate in the workplace
BSBCUS201A — Deliver a service to customers

BSBCMM101A — Apply basic communication skills
The elements of this competency are:

Skills required: Conveying and receiving information, along with completing assigned written information under direct supervision.

BSBCMM201A — Communicate in the workplace
The elements of this competency are:

Skills required: gathering and conveying and receiving information together with completing routine written correspondence. The underpinning skills and knowledge required to meet these competencies include responding to client enquiries, record and distribute messages, drafting simple correspondence to a standard format, using clear and concise language, using correct spelling, punctuation, grammar and syntax. All written messages should convey intended meanings so that they are readily understood by the recipients.

BSBCUS201A — Deliver a service to customers
The elements of this competency are:

Skills required: Office enterprise policies and procedures relating to reception and telephone protocol and etiquette, interpersonal skills, handling complaints, difficult customers, directories and sources of information, problem solving together with an ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities.. As well, drafting information into appropriate format in clear and concise language; ensuring that the meaning intended will be readily understood by the recipient; using correct spelling, punctuation and grammar; ensuring the document is usable and filing the correspondence as a standard reply to future requests for similar information.

COMMUNICATION APPLICATIONS 3

Time allowed: 2 hours plus 10 minutes for reading the paper and making notes.

Recommended preparation: Communication Structures 2, or equivalent.

COMPETENCIES TO BE ASSESSED IN COMMUNICATION APPLICATIONS 3
from the Business Services Training Package BSB07
BSBINM301A — Organise workplace information
BSBPRO301A — Recommend products and services

BSBINM301A — Organise workplace information
The elements of this competency are:

Skills required: Gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems.

BSBPRO301A — Recommend products and services
The elements of this competency are:

Skills required: Provide advice and information within an organisation about the development and distribution of its products and services.

The communication techniques required for these two competencies are: drafting of information into appropriate format in clear and concise language; ensuring that the meaning intended will be readily understood by the recipient; using correct spelling, punctuation and grammar; ensuring the document is usable and filing the correspondence as a standard reply to future requests for similar information.

Assessment will be by practical exercises, problem solving and short-answer questions.. Papers will be marked Credit, Pass or Fail.


© Copyright CESA 2017
Disclaimer